• Product Guarantees

    Our products are guaranteed against faulty materials and workmanship. All products have a 1-year warranty or longer if relevant. Warranties are covered by the Original Manufacturers Guarantee. This is in addition to the consumer's statutory rights.

  • General Help

    Definitely, our team of experts are available to talk you through the whole process, to help guide you to the best solution for you. Call us now on 01432 379357.

  • Are your outdoor covers waterproof?

    No, a fully waterproof cover would never allow moisture trapped underneath to escape - potentially highly damaging to a vehicles finish and condition, particularly with today's water based paints.

    Our covers are fully breathable and highly water resistant. Breathability is the ability for condensation and moisture to evaporate and pass through the fabric. No cover is truly waterproof. A so-called 'fully waterproof' cover will trap condensation underneath. Condensation forms on all covered vehicles due to the thermal barrier created by the cover.

    In order to prevent moisture lingering and to prevent mildewing of both the cover and the vehicle a breathable fabric is designed to allow trapped moisture to evaporate and the cover to dry. The fabrics we use are highly water resistant – between 92-96%. In damp atmospherics, high humidity or if a cover is placed on a very cold vehicle condensation will form.

    We receive calls from time to time. The cover has been lifted to find moisture underneath the cover. The assumption is that the moisture has passed through the cover. In 98% of cases this will not be true. The moisture has condensed on the bodywork due to atmospheric conditions. When temperatures fluctuate suddenly or during prolonged wet spells it will happen. It will happen in an unheated cold, damp garage which is why our indoor covers are treated to resist damp absorption.

    We monitored a Stormproof cover over a two week period during which there was a huge amount of rain. The water was beading on the outer surface of the cover and definitely not passing through the fabric. The atmosphere was cold and very heavy. Moisture was condensing under the cover. During dry spells the moisture passed through the cover within hours leaving the car perfectly dry.

    During recent winters frost and snow have given way to frequent extremely heavy and prolonged rainstorms, though the last two indicate we may be returning to snow & ice. Summer rainstorms are now 'tropical' in nature with a couple of inches falling in a few hours. In such conditions it is inevitable that some moisture will pass through the cover. It will evaporate out but it will take time. In extended rainstorms even the best fabrics will absorb varying amounts of moisture.

  • Payment

    We accept all major credit and debit cards except Diners. Payment can also be made by Cheque or Paypal. You must ensure that all details given for payment are correct including the full Card Statement Address.

    Arrangements for payment and for delivery of goods or performance of services if no date is specified must be within 30 days of the order.

  • Availability of Goods

    All products are subject to availability. In the event of an item being unavailable we will contact you to discuss the options. If you do not wish to proceed with the offered alternatives then your order can be cancelled.

  • Cancellation of Order

    MANUFACTURED GOODS INCLUDING GENERIC CAR COVERS AND UNIVERSAL CARAVAN COVERS

    You have the right to cancel your order within 7 days of receipt and have a refund for any cancelled items provided that you return the goods to us in perfect condition. The goods to be returned must be unused, unopened and in they're original undamaged packaging. We do not refund your original Post & Packing costs and the cost of return carriage is payable by you. We suggest strongly that you return the goods via a traceable method (Post Office Recorded Delivery or Carrier), as we cannot be held responsible for any losses incurred in transit back to us.

    The effective date of cancellation for the purposes of the Distance Selling Regulations is the date on which the notice is sent. The Regulations require the consumer to send a notice of cancellation in writing, including fax or email. A telephone call is not enough. The effective date of cancellation is the date on which the notice is sent. This allows the full cancellation period.

    EXCEPTIONS TO THE RIGHT TO CANCEL

    Goods made to the consumer's specifications or clearly personalised. This includes Fully Tailored Car Covers, Caravan Covers, Motorhome Covers and Custom Made products.

    If you wish to view the Distance Selling Regulations they are available at: http://www.hmso.gov.uk/si/si2000/20002334.htm

  • When will my order be delivered?

    MANUFACTURED GOODS INCLUDING GENERIC CAR COVERS

    Most items will be shipped in 2-3 working days though out of stock items can take 7-10 working days. Lower priced items are normally sent via Royal Mail to keep costs to a minimum. We are not able to specify exact delivery time or dates on such deliveries. If express delivery is needed we can dispatch via Carrier (at extra cost) for next working day delivery. Please contact us if you need next day delivery. Owing to local traffic conditions, we need to contact the Carrier by 2.30-3pm for the collection to be completed.

    FULLY TAILORED CAR COVERS, CARAVAN COVERS, MOTORHOME COVERS AND CUSTOM MADE PRODUCTS

    All orders for Fully Tailored Car Covers are made to the customers specification and whilst we endeavour to supply in 2 - 3 weeks orders can take up to 5 weeks from the date of order.

    Fully Tailored Caravan and Motorhome Covers are normally supplied within 4 weeks from receipt of order.

    At peak times these schedules can take longer.

    SHORTAGES AND ERRORS

    It is your responsibility to contact us regarding any shortages or packing errors within 7 days of receipt of goods. You must check all items are exactly as ordered upon receipt.

  • Customs - Supply outside the UK

    Items delivered outside the United Kingdom may be subject to Import Duties and Taxes levied on entry to the Country requested. We have no knowledge or control over these charges. It is your responsibility to establish the charges applicable with the Customs Authorities concerned and any charges must be borne by you.

  • Faulty Goods

    In the event of a fault being suspected please contact us to determine the best solution. Some items may need to be submitted for factory inspection for fault analysis before replacement or refund can take place. Whilst we endeavour to keep this process to as short a time scale as possible we cannot guarantee any time period for factory inspections. Products returned and found not to be faulty will be subject to a 25% re-stocking fee.

  • Incorrect Goods

    It is the Consumers responsibility to inform us of incorrect supply within 48 hours. The goods must not be used or damaged. We will need information (part numbers, etc) regarding the incorrect items. Should there be extenuating circumstances that prevent informing us within the stated time frame, resolution shall be by mutual decision.

  • Refunds

    Refunds will be processed back in the same payment format as the original purchase payment. Refunds to Credit/Debit card accounts will take several days to clear. We will endeavour to pass the refund within 4 working days but reserve the right to refund up to 30 days of the return.

  • I am not sure what I need, is there someone I can chat through my needs with?

    Definitely, our team of experts are available to talk you through the whole process, to help guide you to the best solution for you. Call us now on 01432 379357.

  • Are your outdoor covers waterproof?

    No, a fully waterproof cover would never allow moisture trapped underneath to escape - potentially highly damaging to a vehicles finish and condition, particularly with today's water based paints.

    Our covers are fully breathable and highly water resistant. Breathability is the ability for condensation and moisture to evaporate and pass through the fabric. No cover is truly waterproof. A so-called 'fully waterproof' cover will trap condensation underneath. Condensation forms on all covered vehicles due to the thermal barrier created by the cover.

    In order to prevent moisture lingering and to prevent mildewing of both the cover and the vehicle a breathable fabric is designed to allow trapped moisture to evaporate and the cover to dry.
    The fabrics we use are highly water resistant – between 92-96%. In damp atmospherics, high humidity or if a cover is placed on a very cold vehicle condensation will form.

    We receive calls from time to time. The cover has been lifted to find moisture underneath the cover. The assumption is that the moisture has passed through the cover. In 98% of cases this will not be true. The moisture has condensed on the bodywork due to atmospheric conditions. When temperatures fluctuate suddenly or during prolonged wet spells it will happen. It will happen in an unheated cold, damp garage which is why our indoor covers are treated to resist damp absorption.

    We monitored a Stormproof cover over a two week period during which there was a huge amount of rain. The water was beading on the outer surface of the cover and definitely not passing through the fabric. The atmosphere was cold and very heavy. Moisture was condensing under the cover. During dry spells the moisture passed through the cover within hours leaving the car perfectly dry.

    During recent winters frost and snow have given way to frequent extremely heavy and prolonged rainstorms, though the last two indicate we may be returning to snow & ice. Summer rainstorms are now 'tropical' in nature with a couple of inches falling in a few hours. In such conditions it is inevitable that some moisture will pass through the cover. It will evaporate out but it will take time. In extended rainstorms even the best fabrics will absorb varying amounts of moisture.

  • Can I use a cover in windy conditions?

    We, in common, with almost all vehicle cover suppliers (although most will not mention it up front) do not recommend the use of a cover in windy conditions. A cover allowed to flap against the same part of bodywork for any time could lead to scuff damage.

    The perception can be because a good quality fully tailored cover has been purchased it will withstand any high wind and storm conditions. Recent summer and winter storms have demonstrated a ferocity that has not been seen for a very long time. Swirling, twisting gale force winds rip mature trees from the ground, motorways and major bridges are closed because 44 tonne trucks are being blown over, roads are closed to cars fitted with a Roofbox and someone will call saying their car cover has come off. If domestic washing were left out overnight in the same conditions, it would guarantee that not a stitch would be left on the line. It would be miles away.

    A cover used in such conditions is entirely at your own risk. Any warranty covers manufacturing faults not storm damage.

  • Can I wash the cover?

    Yes you can as long as it's under 30C